DIEK en Telecloud starten gezamenlijke servicedesk voor netwerkpartijen

29 nov DIEK en Telecloud starten gezamenlijke servicedesk voor netwerkpartijen

Geplaatst op 12:41h in Nieuws door Dennis Arends

DIEK en telecloud gaan vanaf 1 december 2018 een gezamenlijke 24/7 servicedesk aanbieden voor glasvezeleigenaren en netwerkoperators. De dienstverlening bestaat uit de volledige regievoering op alle netwerk gerelateerde werkzaamheden en moet persoonlijke service en proactieve klantgerichte communicatie bieden.

Glasvezeleigenaren, netwerkoperators en haar klanten worden volgens de partijen actief begeleid bij netwerkstoringen en/of incidenten. Naast het aansturen van diagnose wordt er ook direct actie ondernomen om het probleem op te lossen en daarmee netwerkdiensten en functies voor klanten zo snel mogelijk te herstellen, zo beloven DIEK en telecloud.

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DIEK en Telecloud starten gezamenlijke servicedesk voor netwerkpartijen

29 nov DIEK en Telecloud starten gezamenlijke servicedesk voor netwerkpartijen

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